AIMS Services

We take pride in making customer service the foundation on which AIMS is built. We understand the challenges customers may face in getting the most out of their systems. When you need help it is critical to have a dependable team that works with the same urgency you have. We understand the nature of production machines and the need to minimize downtime. In fact, the AIMS service group has the best response time in the industry. At AIMS, our expertise is centered around building and supporting CMMs, which gives us the experience to handle your specific CMM needs. We can provide all levels of support for your new AIMS Revolution CMM or any existing CMM you already have. Below are just a few examples of AIMS’ superior service:

Installation / Relocation: All AIMS new and rebuilt CMMs come with installation services. We make sure your system is set up right and meets all the factory specifications. The AIMS service group also handles machine relocations — from moving machines within your facility to completely locking them down and crating them for shipment to another facility. Our team will ensure these precision instruments are treated with care, so they arrive and perform as expected.
Calibration / Preventative Maintenance: The proper care of your CMM is essential to maintaining it so it can provide years of accurate, trouble-free service. The AIMS service group understands CMMs to a level most calibration houses cannot achieve simply due to their need to service a much wider assortment of products. Learn more about our calibration service.
CMM Repair: AIMS repair staff is ready to help should your CMM need repair. We appreciate the critical nature of getting the system back up and running with minimal downtime. We can troubleshoot most issues with a phone call or remote session. Our experienced service team will take care of your issues and have you up and running again in no time.
RBE Services / Spare Parts: AIMS is an exclusive premier Renishaw partner. We can provide everything a CMM Renishaw offers, from simple styli to probe systems. We also have an enhanced Repair by Exchange (RBE) program to help you get replacement parts ASAP – typically in under 24 hours. AIMS has a complete parts inventory for all the current or past systems AIMS has offered as well as legacy parts for Sheffield CMMs.
Retrofits & Upgrades: From a simple software upgrade to a full retrofit, AIMS has you covered. As an OEM we have access to all the knowledge and hardware to completely update your machine. We specialize in 5-Axis probing systems and there is no easier way to get into 5-Axis metrology than upgrading your existing CMM. Learn more about our retrofit services.
Training: Proper CMM training is critical to help you get the most out of your CMM. Our applications group has decades of experience with CMMs. We can provide multiple levels of training to best fit your team’s needs. Learn more about our training services.
Contract Programming: Our applications group has decades of experience supporting any CMM or gauging project. The AIMS team is available to support your new or existing CMM with all levels of programming support. Learn more about our programming service.
Unique Turnkey Solutions: AIMS is built on our customer support and expert CMM measurement services. This partnership with customers starts with understanding their complex needs from a measurement device. Our applications engineering team can then build a complete solution for the challenge. Most of our systems are in high-pressure production environments, so we completely understand the critical nature of these systems and the fact they must perform. Contact us for more information.

The AIMS Metrology difference

Your CMMs play an essential role in streamlining quality control and dimension verification in high-volume or quality-critical production operations. At AIMS Metrology, our combined experience as CMM manufacturers and service technicians makes us uniquely qualified to understand and meet the metrology needs of clients from various demanding industries. Whether you require a turnkey CMM solution or assistance with calibration or repair, we have the resources to keep your operations running smoothly and efficiently.

To learn more about our CMM services and products, please contact us or request a quote.